General Policy
At NextStep, our goal is to provide exceptional guidance. Because our premium counselling sessions and guided campus visits require advance coordination with experts and institutions, we enforce a strict but fair refund policy.
Refunds are generally not provided once a booking is confirmed, except in cases of platform error or provider cancellation.
Premium Counselling Sessions
100% Refund
Cancel at least 48 hours before the scheduled session.
50% Refund
Cancel between 24 and 48 hours before the scheduled session.
No Refund
Cancellations less than 24 hours prior, or no-shows.
Paid Campus Visits
If you have paid for a guided premium campus tour, full refunds are only issued if the cancellation is made at least 3 days (72 hours) in advance. Institutional gate passes are non-transferable and often non-refundable closer to the date.
Service Disruptions
If NextStep or the destination college cancels a scheduled visit or counselling session due to unforeseen circumstances, you are entitled to a 100% full refund or a free rescheduling of the event, based on your preference.
Processing Time
Approved refunds will be processed back to the original payment method within 5-7 business days depending on your banking institution.
For refund queries, reach out to hello.yournextstep@gmail.com.